Citizen audit discovered loads of issues at Perambur railway station

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Perambur Railway Station is visited by a lot of individuals and therefore there’s a must improve all of the services. Picture: Raghukumar Chudamani

Perambur Railway Station is the second oldest railway station within the metropolis after Royapuram. The ISO 9000 licensed station sees a footfall of 80,000 passengers daily, with round 80 categorical trains stopping on the station. However customers and commuters have seen apparent points within the services accessible on the station over time.

Members of the Perambur Neighborhood Improvement Discussion board and the Group Welfare Brigade, a civic welfare group consisting of residents of the world, had the chance to go to the Perambur Railway Station to conduct an audit on the infrastructure and passenger facilities. After rigorously reviewing all of the services, we’ve ready an in depth report which shall be submitted to the officers of Southern Railway for overview and corrective motion within the curiosity of basic public.


Learn extra: Residents Want Record: How To Make Perambur Railway Station Consumer Pleasant


Lack of sufficient house and bathroom services at Perambur station

One of many main points seen by the members is the absence of correct ready rooms for the passengers. Within the absence of correct ready room with rest room services, lengthy wait passengers are inconvenienced so much. This assumes significance for senior officers of Southern Railway on the potential of building of a ready room with all fundamental facilities like hooked up bathroom, Wi-Fi facility, ingesting water for passengers.

Passengers waiting for trains on platform
Passengers ready on Platform 1. Picture: Raghukumar Chudamani

One other concern is the shortage of purposeful lifts for passengers. Carry facility is offered on Platform 4 but it surely doesn’t serve a lot sensible objective. Platforms 1 and a couple of are broadly utilized by passengers touring to distant locations and carry loads of baggage. This is able to imply that these are the platforms that want elevate service probably the most.

Senior residents largely journey solely in categorical trains and use suburban trains very not often. It will have been good to offer related services in platforms 1 and a couple of and three, the place they board these trains.

Parking is one other concern which the members seen upon getting into the premises. The parking house accessible on the primary entrance of the railway station is completely reserved for railway and police personnel who work throughout the station premises. The house can be used for an ambulance throughout any emergency. The rampant unlawful parking of two wheelers and auto rickshaws at this place is a matter of concern. Since this parking is free, passengers are seen profiting from this facility. Railway administration is required to demarcate a small space for employees parking and cost parking price from others who park autos close to the principle gate.

vehicles parked randomly in the parking lot
Parking services are haphazard and there’s no house for emergency autos. Picture: Raghukumar Chudamani

Lack of public bathrooms is one other vital concern that must be addressed. There is just one purposeful rest room for public use all through the station. A brand new rest room has lately been constructed for the usage of passengers close to Platform 1 (behind the suburban practice ticket counter). Nevertheless, this facility, which has two bathrooms every for women and men, is but to be opened.

Since it’s a pay and use facility, the delay has been attributed to the identification of contractors and appointment of workers for upkeep. Two transportable bathrooms have been offered on Platform 1 close to the ready space. These bathrooms have develop into inactive attributable to points associated to overflow and foul odor. Additionally, there is no such thing as a rest room facility in Platforms 2 and three. The variety of bathrooms is clearly inadequate to fulfill the each day rush on the station.

Bathrooms for disabled passengers are additionally insufficient in quantity. At current there are solely two, of which one remained closed throughout the audit.

Toilets remain closed for persons with disabilities
The bathrooms for disabled passengers are closed more often than not. Picture: Raghukumar Chudamani

Even ingesting water just isn’t given a lot significance. Whereas paid ingesting water kiosks have been offered in any respect platforms, not one of the water coolers are functioning.

woman using water at station
There is no such thing as a sufficient provision of ingesting water. Picture: Raghukumar Chudamani

Learn extra: Residents’ Site visitors Plan for Perambur Excessive Street


Lack of safety and steerage at Perambur station

Passengers mentioned that the assistance desk of the Railway Police Power (RPF) stays closed more often than not. On enquiry, we have been informed that just one RPF officer has been deputed to take care of your complete station. The Authorities Railway Police Station, which operates outdoors the constructing containing the advance reservation counter, additionally doesn’t present a lot help. Within the matter of steerage additionally, there is no such thing as a one to go to the passengers as there are not any devoted inquiry counters to verify the passengers on arrival and departure of trains.

We additionally noticed that as per information about 10 Station Masters have been deputed to handle Perambur station. A lot of them are redirected to different railway stations administration and more often than not there are not any station masters accessible to deal with the queries of the passengers. The truth is, even the station grasp’s cabin was largely managed by workers members who’re answerable for making bulletins.

There’s additionally a severe lapse within the functioning of the show board and the announcement of arrival and departure of trains. On inquiry throughout our audit, we have been informed that there’s just one outsourced officer to deal with bulletins and show boards. This individual works just one shift and at occasions the operations workers are pressured to handle the arrival throughout later hours with none announcement. On this period of digitization, we’re left questioning why bulletins and show boards can’t be operated remotely as it’s a very important necessity for commuters.

Parcel Workplace, ATM and Exit Ramp Key Necessities

The house has been allotted for the development of parcel workplace close to the parking space on the western finish of the railway station. It has not been constructed but as the ultimate approval for it’s pending. There’s an pressing must open parcel workplaces as this can assist customers to ebook their parcels in trains passing via Perambur with out having to go to Chennai Central.

A constructing that homes an ATM on the primary entrance has been mendacity vacant for a number of months. It may be put to good use by leasing the house to a single financial institution or postal division for establishing an ATM machine.

By way of the eateries accessible, we’re glad that meals stalls have been made accessible in platforms 2, 3 and 4. It will have been good to offer a uniform stall in Platform 1 in addition to it presently has just one stall.

Commuters on the adjoining highway are going through loads of hassle as a result of ramp exit from Perambur Railway Station situated on the jap finish of the tracks close to Saraswati Sq. on Perambur Excessive Street North aspect. We get to see many commuters getting into or exiting the railway station via an unlawful short-term entrance manufactured from concrete blocks to be mounted on the wall. It will be advisable to shift this exit to Excessive East which is nearer to Perambur Bus Terminus.

Passengers came out of the broken part of the compound wall
Passengers exit from the aspect the place the wall is damaged. Picture: Raghukumar Chudamani

The general high quality of trains and providers offered by the Railways have improved over time, however extra must be finished so far as railway stations and infrastructure are involved. Residents’ participation in governance will assist in constructing a powerful infrastructure and supply of high quality providers.

This audit is a step to make sure general enchancment in infrastructure, infrastructure and high quality of providers by incorporating particular recommendations for optimistic change.

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