Ticketing of the twenty first Century – Railway Know-how


Prepare tickets have served the railways nicely for the 150 years or extra that they’ve been in existence. Till comparatively lately, there was no higher choice for making certain that vacationers paid the fitting fare. However the relentless march of know-how, coupled with an explosion in passenger numbers fueling new calls for for a sooner fare system, has introduced a brand new innovation to the rail market – paperless tickets.

Underneath these new methods, which now function on many metro and lightweight rail networks around the globe, fare data will be saved on handy good playing cards, with contactless know-how permitting passengers to insert and re-enter paper. Permits passing via ticket limitations with out the necessity to get hold of one. Ticket. This can be a boon for the congested metro providers, which want to hurry up the ticketing system to cut back congestion.

Ticketless methods are primarily discovered on the town’s subway and lightweight rail networks, that are smaller and simpler to handle than nationwide rail strains. However with an rising quantity of sophistication in good card gadgets, it appears the world will solely bid farewell to conventional paper stamps for good.

Indra, a global know-how agency with its headquarters in Madrid, has quite a lot of expertise in growing, implementing and sustaining contactless ticketing methods for the rail transport market. The corporate has executed ticketless initiatives in cities reminiscent of Barcelona, ​​Athens, Austin and Shanghai, with initiatives at the moment underway on the metro and lightweight rail networks of Kuala Lumpur, Mumbai and Delhi. We interviewed Indra’s director of transportation and site visitors, Jose Benito García Cuellar, to seek out out, and the place this know-how might be headed within the close to future.

Chris Low: How standard are ticketless methods based mostly on good playing cards for metro and rail methods around the globe?

“The principle problem is to supply a person pleasant system that’s simple to make use of and full of recent features.”

Jose Benito García Cuellar: Contactless know-how is spreading quickly in lots of cities, small and enormous, and is the main choice chosen by operators organising a brand new ticketing system from the beginning of a challenge. As well as, many cities that beforehand had a conventional ticketing system are actually in a interval of transition between the outdated magnetic system to the brand new contactless system to work completely with contactless know-how within the close to future. This new system can be utilized in all transportation methods, each metro/underground and railroads in addition to buses and is extraordinarily standard with finish customers worldwide.

CL: What are the main challenges of implementing the contactless ticketing system?

JBGC: The principle problem is to supply the person a pleasant system that’s simple to make use of and full of recent features. Customers can neglect about presenting a small ticket in a smaller slot and ready till it pops out once more, making entry occasions a lot sooner. This enables passengers to select from all kinds of fare methods, as a sensible card is greatest suited to their wants and is commonly capable of maintain multiple fare sort in a single card, the system with the ability to determine Which one must be used.

The problem with these methods is the transition from a conventional system to a contactless know-how. There are not any technical issues, however the operator and passenger should change the normal kind used to make use of the system and adapt to the brand new prospects that these methods supply them.

CL: What are the advantages of a contactless system for the rail community?

“This know-how permits us to combine all the metropolis’s transportation methods, permitting them to function in an intermodal method.”

JBGC: For operators, there are a number of important benefits. The usage of this know-how creates higher information assortment and the flexibility to supply extra merchandise and extra alternatives to clients. Operators obtain extra data coming from every transaction made with the good card, permitting them to grasp the actual wants of customers.

The upkeep value of contactless methods can also be decreased in comparison with standard magnetic methods. Eliminating the mechanical elements that course of paper stamps, coupled with the reliability and robustness of contactless readers, in addition to eliminating parts that must be changed periodically, would have made the upkeep of those new methods less expensive. Is.

CL: Do you assume ticketless methods are true for all public transportation methods, or are conventional ticketing methods higher for sure networks?

JBGC: As I stated earlier, contactless methods supply many extra alternatives and are extra suited to the wants of every operator, and are legitimate for any public transportation system. This know-how permits us to combine all of the transport methods of the town, permitting them to work in an intermodal method in order that the traveler solely wants one card to entry all the general public transport. From an operator’s perspective, they might have a compensation heart that distributes journeys between every operator based mostly on data coming from particular person validators.

CL: What will be carried out to make sure that contactless methods are strong and truthful to passengers?

JBGC: Throughout processing of a contactless card, a number of readings and recordings are made to make sure that the knowledge is right earlier than deducting cash from the passenger’s stability, and that each one parameters required for the proper project of the journey are taken under consideration . As well as, the knowledge contained in contactless playing cards is far higher than in conventional methods, which permits us to develop many extra management mechanisms to keep away from fraud or overcharging.

The data within the card goes to be protected by the system of key and encryption, in addition to the design map of the cardboard, which is able to assure the safety of the knowledge inside. Readers will be geared up with a SAM [security authentication module] Which may handle all these keys, which implies that the system developer doesn’t have any type of inside data from them.

CL: How can different gadgets like cell phones be built-in right into a contactless system to make it extra handy for customers?

JBGC: Contactless know-how provides us many prospects. A contactless chip will be built-in into quite a lot of gadgets to keep away from having to recollect just one transport card. We’re speaking not solely about cell telephones, but in addition watches, keyrings and bank cards.

“A logical improvement can be the mixing of financial institution bank cards as a contactless card.”

CL: What do you assume might be doable with this know-how within the subsequent 5-10 years?

JBGC: We are able to prepare two chips inside the identical card, one contactless and one contactless, permitting customers to decide on between them based mostly on the operation and safety required. For instance, an individual can use a contactless one for a transportation system and use a contact chip to make purchases with a financial institution card with EMV II safety.

A logical improvement can be the mixing of a financial institution bank card as a contactless card in order that we don’t want a particular stability for transportation, however pay for the journey immediately from the affiliate checking account, which has advantages for the passenger as a result of He by no means has to recharge his card. The probabilities supplied by these methods are so broad that the expansion within the subsequent few years will probably be monumental.

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